Shipping & Returns
Returns & Refund Policy
No faulty or refund items should be returned without first contacting us. Upon contacting us, a returns number will be issued to you which will enable us to process any return or refund. If a product is returned to us with no returns number, we will be unable to correctly issue a refund or fix any faulty item.
If you are returning a product to us, for whatever reason, we suggest that you use a secure delivery method, preferably one which is insured and requires a signature upon delivery.
No responsibility can be made for items lost or stolen whilst in transit to us. Where possible returns are usually processed within 72 hours of receipt.
Products that are in a full working state/condition do not qualify for a refund, partial or full. Unless agreed by a Company Director. In the instance that a Company Director agrees to a refund, partial or full, of a full working JustDRIVE kit, then it will be subject to a de-installation fee of £65 + VAT.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders placed before 2:30pm (Monday-Friday) for delivery to a UK address are normally despatched from our warehouse the same day, subject to stock availability and any security checks, via DHL courier, for a next working day delivery.
Orders placed after 2:30pm during the week or at weekends are processed and dispatched the following working day.
Please Note: If you have ordered a product that requires professional installation, using the JustFITTED service, the your product will be delivered, free of charge, with the installation engineer.
There are five delivery options available when placing an order online:
- Standard delivery - UK only
There is a standard £6.00 delivery charge for all orders with delivery to an address in the UK.
- Within EU - 4-5 days
Standard EU delivery charges are applied to all The Just Brand Ltd products brought online at JustCONNECT. Delivery charges start at £10.00 per order.
- Outside the EU - 3-4 days
Standard outside the EU delivery charges are applied to all The Just Brand Ltd products brought online at JustCONNECT. Delivery charges start at £35.00 per order
- Small Accessories only - UK only
There is a standard £3.00 delivery charge for accessory-only orders. This includes orders for JustDRIVE Antennas & JustCONNECT accessories
You will be notified by e-mail should you select the incorrect shipping option.
For any further enquiries with regards to the cost of delivery please email firstname.lastname@example.org
Orders to addresses outside the UK are normally sent via DHL International Registered Delivery - an insured postal service. For delivery costs to specific countries please email email@example.com